Terms of service

TERMS OF SERVICE AND DIGITAL PRODUCT LICENCE TERMS

Last updated: 4 October 2026

These Terms of Service and Digital Product Licence Terms ("Terms") govern your access to and use of the Programming With Olly Ltd website, online store, accounts, software, digital downloads, licence keys, activation codes, digital resources and related products and services.

Please read these Terms carefully before purchasing or using any product.

1. ABOUT US

The website and products are operated and supplied by:

Programming With Olly Ltd
Company number: 15849738
Registered in: England and Wales
Registered office: Lytchett House, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA
Email: programmingwitholly@outlook.com

In these Terms, "Programming With Olly", "we", "us" and "our" mean Programming With Olly Ltd.

"You", "your" and "customer" mean the person or organisation purchasing, accessing or using our products or services.

Our online store may be hosted or technically supported by third-party providers, including Shopify. Your contract for products purchased from our store is with Programming With Olly Ltd unless expressly stated otherwise.

2. ACCEPTANCE OF THESE TERMS

By placing an order, creating an account, activating a licence, downloading a product or otherwise using a purchased product, you agree to these Terms together with any applicable:

product description;
licence terms displayed for that product;
Refund and Digital Products Policy;
Privacy Policy; and
additional terms expressly disclosed before purchase.

Where there is a conflict between these Terms and product-specific terms, the product-specific terms will apply to the extent of that conflict.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.

3. ELIGIBILITY

You must have legal capacity to enter into a contract.

If you are under 18, your purchase must be made or authorised by a parent, guardian or other person legally capable of entering into the contract on your behalf.

If you purchase on behalf of a company, organisation or other entity, you confirm that you have authority to bind that entity to these Terms.

4. DIGITAL PRODUCTS

Unless expressly stated otherwise, products sold through our online store are digital products.

Digital products may include:

software;
software licences;
licence keys;
activation codes;
downloadable files;
templates;
programming resources;
educational resources;
website components;
online tools;
account-based software;
digital subscriptions; and
other electronically supplied content.

No physical item will be delivered unless the relevant product description expressly states otherwise.

5. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions are accurate.

Before purchasing, you are responsible for reviewing the product description, including any stated requirements concerning compatibility, operating systems, browsers, software, hardware, third-party services, licence duration, permitted users, permitted devices or other technical requirements.

Any material statement we make about the main characteristics, functionality or compatibility of a consumer digital product may form part of your contract as required by applicable consumer law.

Images, demonstrations, screenshots and videos may be illustrative, but they will not override an express written description of the functionality included with a product.

6. ORDERS AND CONTRACT FORMATION

Submitting an order constitutes an offer to purchase the relevant product.

An automated message acknowledging receipt of your order does not necessarily constitute acceptance of that order.

A contract is formed when we:

expressly confirm that we have accepted the order; or
begin supplying the purchased digital product,

whichever occurs first.

We may refuse an order before acceptance where reasonably necessary, including where:

payment has not been authorised;
we reasonably suspect fraud or unauthorised payment;
an obvious pricing or description error has occurred;
the product is unavailable;
the order would breach law or regulatory requirements; or
we are unable to supply the product.

Where payment has already been taken for an order that we subsequently refuse before supply, we will refund the amount paid.

7. PRICES AND PAYMENT

The price payable is the price displayed when you submit your order, subject to correction of obvious errors before the contract is formed.

Prices will state whether applicable taxes are included.

You confirm that you are authorised to use the payment method submitted with your order.

You must provide accurate billing and account information.

We may use third-party payment processors to process payments. We do not necessarily receive or store your complete payment-card details.

8. DIGITAL DELIVERY

Digital supply may take place by:

sending a licence key or activation code;
emailing a download link or digital file;
making content available through your account;
activating or provisioning your account;
enabling software or functionality associated with your account; or
otherwise making the purchased digital content available to you.

Where you provide an email address or account identifier during checkout, you are responsible for ensuring that it is accurate and accessible.

You should also check spam, junk and filtered email folders where delivery is made by email.

Our records of order processing, licence generation, account provisioning, email dispatch, download availability, activation and product access may be used as evidence of when and how a product was supplied.

A customer's failure to subsequently download, install, activate or use a correctly supplied product does not by itself mean that the product was not supplied.

9. IMMEDIATE SUPPLY OF DIGITAL CONTENT

Where applicable consumer cancellation legislation gives you a cancellation period for digital content, we may ask you before completing your purchase to:

expressly consent to digital supply beginning immediately; and

acknowledge that once supply of the digital content begins, you will lose the statutory right to cancel that digital-content contract.

Where you provide that consent and acknowledgement, we may begin digital supply immediately.

Once supply has begun in accordance with those requirements, the applicable statutory cooling-off right for that digital content will cease.

Your order confirmation or another durable communication may record the consent and acknowledgement you provided.

This does not affect rights relating to faulty, misdescribed or otherwise non-conforming digital content.

10. CANCELLATIONS AND REFUNDS

Purchases are subject to our Digital Products, Cancellations and Refund Policy, available at:

[INSERT REFUND POLICY LINK]

Because our products are digitally supplied and may be copied, activated, downloaded or accessed immediately, change-of-mind refunds are not ordinarily available after digital supply has begun where the customer has validly consented to immediate supply and acknowledged the resulting loss of the statutory cancellation right.

Nothing in these Terms or our Refund Policy restricts any statutory remedy to which a consumer is legally entitled.

11. DIGITAL PRODUCT LICENCE

Unless a product description expressly provides otherwise, purchase of a digital product does not transfer ownership of the intellectual property in that product.

Instead, once the applicable purchase price has been paid, we grant you a limited, non-exclusive, non-transferable and non-sublicensable licence to use the product for the purposes permitted by the relevant product description and these Terms.

The duration of the licence will be:

the duration expressly stated on the product page; or
where no duration is stated and the product is sold as a permanent or one-off licence, for as long as the licence remains valid under these Terms.

The licence is granted to the purchaser and is not automatically transferable to another person, organisation or account.

Any limits concerning devices, users, websites, domains, installations, projects or other authorised uses stated on the product page form part of the licence.

12. LICENCE RESTRICTIONS

Unless we expressly authorise it in writing or applicable law provides otherwise, you must not:

sell, resell, sublicense, rent, lease or redistribute the product or licence;
publish or distribute licence keys or activation credentials;
share a single-user licence between multiple users;
make purchased files publicly available;
copy or distribute substantial parts of a product outside the authorised licence;
circumvent, disable, manipulate or interfere with activation or licence controls;
create or distribute unauthorised copies;
remove copyright, trade mark or proprietary notices;
use another customer's licence, credentials or account;
obtain access to a product by fraud, deception or technical circumvention;
scrape or systematically extract protected product content for redistribution;
use our products to infringe third-party intellectual-property rights;
attempt to derive source code from software except where such activity is expressly permitted by applicable law and cannot lawfully be prohibited; or
assist another person in carrying out any prohibited activity.

A licence may only be used within the scope purchased.

Additional users, installations, domains, websites or other deployments may require additional licences.

13. ACCOUNT SECURITY

You are responsible for keeping your login details, licence keys and activation credentials secure.

You must not knowingly disclose credentials to a person who is not authorised to use the relevant product.

You should notify us promptly if you reasonably believe that:

your account has been compromised;
a licence key has been stolen;
unauthorised access has occurred; or
another person is using your licence without permission.

We may reset credentials or deactivate and reissue a licence where reasonably necessary to protect the customer, our systems or the integrity of our licensing arrangements.

14. ACTIVATION AND LICENCE VERIFICATION

Some products may use technical measures to verify a valid licence.

You agree that such products may communicate with our systems or an authorised licensing provider for purposes reasonably necessary to:

activate the product;
confirm licence validity;
enforce permitted activation limits;
protect against unauthorised copies;
provide updates; or
protect the security of the product.

Any processing of personal information connected with licence verification will be handled in accordance with our Privacy Policy and applicable data-protection law.

15. SOFTWARE UPDATES AND MODIFICATIONS

Where applicable, we may provide updates, bug fixes, security updates or modifications.

We may make reasonable modifications to digital products where required for:

security;
compatibility;
legal or regulatory compliance;
correcting defects;
preventing abuse; or
maintaining or improving functionality.

Where a consumer contract allows modification of digital content, any modification will remain subject to our obligations under applicable consumer law.

We will not rely on this section to remove core paid functionality in circumstances where doing so would cause the product to cease conforming to the contract.

16. THIRD-PARTY SOFTWARE AND SERVICES

Some products may interact with third-party software, platforms, APIs, hosting providers or services.

Where relevant, dependencies known to us will be described in the product information.

We do not control independent third-party services and cannot guarantee that a third-party provider will never alter or discontinue its service.

This section does not remove any remedy you may have against us where our own digital content consequently fails to meet a statutory or contractual requirement for which we remain responsible.

17. SUPPORT

The support included with a purchase, if any, will be stated in the relevant product description.

Unless expressly included, purchase of a digital product does not entitle the customer to unlimited technical support, bespoke development, installation, configuration, consulting or modification.

Support requests may be sent to:

programmingwitholly@outlook.com

We may require reasonable diagnostic information before investigating a technical issue.

18. CUSTOMER ENVIRONMENT

You are responsible for maintaining your own devices, systems, internet connection, software environment and backups unless we have expressly agreed otherwise.

Where applicable compatibility requirements have been clearly disclosed before purchase, you are responsible for ensuring that your intended environment meets those requirements.

Nothing in this section affects statutory rights where the digital content is not as described, not of satisfactory quality or is not fit for an applicable purpose under consumer law.

19. ACCEPTABLE USE

You must not use our website, accounts, products or infrastructure:

unlawfully;
fraudulently;
to distribute malware;
to attack or interfere with another system;
to obtain unauthorised access;
to circumvent authentication or security measures;
to infringe intellectual-property rights;
to conduct abusive automated activity;
to interfere with other customers;
to impersonate another person;
to submit deliberately false information; or
in any way intended to damage our services or infrastructure.

Reasonable automated use expressly supported by a product or API is permitted subject to any applicable usage limits.

20. SUSPENSION

We may temporarily suspend access to an account, licence or service where we reasonably believe that suspension is necessary because of:

a material breach of these Terms;
suspected fraud;
unauthorised licence sharing;
security compromise;
unlawful use;
a payment being reversed or remaining unpaid;
a significant risk to our systems or other users; or
a legal or regulatory requirement.

Where reasonably practicable, we will explain the reason for the suspension and provide an opportunity to resolve the problem.

We will not suspend access arbitrarily.

Suspension does not affect any statutory consumer remedy.

21. TERMINATION OF A LICENCE

We may terminate a licence where the customer commits a material breach of these Terms and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being notified.

Immediate termination may be appropriate for serious breaches, including deliberate piracy, fraudulent acquisition, unlawful redistribution or deliberate circumvention of licensing controls.

Following valid termination, the customer's authority to use the affected product ends and the customer must cease further use to the extent required by the applicable licence.

Termination for customer breach does not automatically create a right to a refund.

Nothing in this section permits us to terminate a consumer's rights arbitrarily or deprive the consumer of a remedy required by law.

22. INTELLECTUAL PROPERTY

All intellectual-property rights in our website and products, including software, source code, object code, designs, text, graphics, documentation, branding, educational materials, templates and other original content, remain owned by Programming With Olly Ltd or the relevant licensor.

Purchasing a product grants only the licence expressly set out in these Terms or applicable product-specific terms.

No intellectual-property ownership is transferred to you unless expressly agreed in writing.

Programming With Olly, associated logos, branding and product names may not be used in a manner suggesting endorsement, affiliation or ownership without our permission.

23. PAYMENT DISPUTES AND CHARGEBACKS

If you believe that there is a problem with an order, you are encouraged to contact us promptly at programmingwitholly@outlook.com so that we can investigate it.

A chargeback, payment dispute or claim made through a card issuer, payment provider, lender or other third party is separate from the contractual cancellation and refund procedures contained in these Terms.

Starting a payment dispute does not itself determine whether Programming With Olly Ltd breached the contract or whether a refund is legally due.

Where a payment dispute is opened, we may contest the claim and provide relevant evidence to the payment provider, acquiring bank, card issuer, lender, card scheme, dispute-resolution body or other authorised party.

Subject to applicable data-protection requirements, evidence may include:

the order record;
payment records;
the product description in force at the time of purchase;
these Terms and other applicable policies;
the checkout process;
records of acceptance of these Terms;
records of consent to immediate digital supply;
acknowledgement of loss of cancellation rights where applicable;
order-confirmation records;
IP address or relevant technical transaction information where lawfully collected;
timestamps;
licence-generation records;
emails showing delivery;
account-provisioning records;
download records;
licence-activation records;
login or product-access records;
support history; and
correspondence relating to the transaction.

Where a payment has been reversed but the underlying contractual amount remains lawfully due, we reserve the right, subject to applicable law, to suspend the affected licence or account and seek recovery of the unpaid amount.

We will not characterise a customer as fraudulent merely because they have exercised a legitimate statutory or contractual right to dispute a payment.

Nothing in these Terms prevents a customer from exercising any legal right to make a chargeback, complaint, claim under section 75 of the Consumer Credit Act 1974, or any other statutory remedy where that right applies.

24. FRAUDULENT OR UNAUTHORISED PAYMENTS

If you did not authorise a transaction, you should notify your payment provider and contact us promptly.

We may investigate suspected unauthorised payments and may suspend associated product access while that investigation takes place where reasonably necessary.

Knowingly purchasing a product and subsequently falsely representing the transaction as unauthorised may constitute misuse of our services and may result in suspension or termination, without prejudice to any other remedy available to us.

This section does not apply where a payment was genuinely unauthorised.

25. RECORDS AND ELECTRONIC COMMUNICATIONS

You agree that we may communicate with you electronically in relation to orders, licences and your account.

You are responsible for maintaining a valid email address associated with your order or account.

We may retain business records relating to transactions, consent, digital supply, activation, support and account activity for legitimate business, fraud-prevention, contractual, accounting and legal purposes in accordance with our Privacy Policy and applicable law.

Electronic records may be relied upon as evidence of transactions and fulfilment to the extent permitted by law.

26. ERRORS AND PRICING MISTAKES

We may correct typographical, technical or administrative errors appearing on our website.

If there is an obvious pricing error and we identify it before accepting an order, we may reject the order and notify you.

If payment has already been taken for an order that we validly cancel because of an obvious error before supply, it will be refunded.

We will not retrospectively increase the agreed price of a completed purchase.

27. AVAILABILITY AND MAINTENANCE

Where a product depends on our online infrastructure, occasional maintenance, security work or technical interruption may be required.

We will use reasonable care in operating services for which ongoing access forms part of the contract.

Unless a specific service level has expressly been promised, we do not guarantee completely uninterrupted availability.

This does not affect statutory rights where continued availability forms part of the contract and the applicable legal requirements are not met.

28. CONSUMER DIGITAL CONTENT RIGHTS

Where you are a consumer, digital content supplied by us is subject to applicable consumer law, including the Consumer Rights Act 2015.

Among other requirements, digital content must meet applicable requirements relating to:

satisfactory quality;
fitness for a particular purpose where the statutory requirements apply;
conformity with its description;
applicable pre-contract information; and
our right to supply the content.

Where digital content does not conform to the contract, statutory remedies may include repair or replacement and, where the statutory conditions are satisfied, a price reduction or refund.

Nothing in these Terms excludes, restricts or places an unlawful obstacle in the way of those rights or remedies.

29. WARRANTIES

Nothing in these Terms excludes warranties, terms or obligations imposed by law which cannot lawfully be excluded.

Subject to those rights, we do not promise that every digital product will meet every subjective expectation, work with systems or configurations not stated to be compatible, or provide functionality that was not included in its description.

Customers should make purchasing decisions based on the published product description and stated functionality.

30. LIABILITY TO CONSUMERS

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where applicable.

We are not responsible for loss or damage that was not foreseeable, except where liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
statutory consumer rights that cannot legally be excluded or restricted.

Where you purchase a product as a consumer, we do not accept liability for losses arising from use of the product for commercial or business purposes which were not contemplated by the consumer contract.

31. BUSINESS CUSTOMERS

This section applies only where you purchase a product wholly or mainly for purposes relating to your trade, business, craft or profession and are not acting as a consumer.

To the fullest extent permitted by law, Programming With Olly Ltd will not be liable to a business customer for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity or loss of goodwill.

Subject to liabilities which cannot lawfully be limited, our aggregate liability arising from a particular product purchased by a business customer will not exceed the total amount paid to us for that product during the twelve months immediately preceding the event giving rise to the claim or, for a one-off product, the purchase price paid for that product.

Nothing in this section excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence or any liability which cannot lawfully be excluded.

32. CUSTOMER RESPONSIBILITY FOR UNLAWFUL USE

You are responsible for your own use of our products.

We are not responsible for unlawful modifications or use of a product outside the authorised licence or documented purpose.

A business customer will be responsible, to the extent permitted by law, for losses reasonably incurred by us as a direct consequence of that business customer's deliberate unlawful use, infringement or material breach of the licence terms.

This provision does not impose an unlimited indemnity on consumers.

33. THIRD-PARTY LINKS

Our website or products may link to third-party websites.

A link does not necessarily mean that we endorse or control that third party.

Third-party websites operate under their own terms and privacy practices.

We are not responsible for independent third-party content merely because our website contains a link to it.

34. SHOPIFY AND OTHER SERVICE PROVIDERS

Our online store may use Shopify and other third-party providers for hosting, payment processing, email delivery, licensing, analytics or other infrastructure.

Those providers may process information as described in our Privacy Policy.

Unless expressly stated otherwise, Shopify and other infrastructure providers are not the seller of products purchased from Programming With Olly Ltd.

Questions relating to an order should therefore be directed to us.

35. PRIVACY

We process personal information in accordance with our Privacy Policy:

[INSERT PRIVACY POLICY LINK]

Our Privacy Policy explains what information we collect, why we process it, how long it may be retained, who it may be shared with and the rights available to individuals under applicable data-protection law.

36. FEEDBACK

If you voluntarily submit suggestions, ideas or feedback concerning our products, you permit us to use that feedback to develop and improve our products without payment to you.

This does not transfer ownership to us of unrelated intellectual property belonging to you and does not permit us to publish confidential information contrary to an obligation of confidentiality.

37. CHANGES TO THESE TERMS

The version of these Terms applicable to a one-off purchase will normally be the version in effect when that contract was formed.

We may update these Terms for future transactions.

For ongoing products or services, we may make reasonable changes where necessary because of legal, regulatory, technical, security or operational requirements.

Where an ongoing contractual change materially affects a customer's rights, we will provide notice where required by law and any applicable right to terminate or other remedy will remain unaffected.

Publication of new Terms will not retrospectively remove rights that have already accrued under an existing contract.

38. TRANSFER OF RIGHTS

You may not transfer a personal licence to another person where the relevant product is expressly licensed as non-transferable, except where applicable law provides otherwise or we agree in writing.

We may transfer our rights and obligations under a contract as part of a genuine sale, transfer or restructuring of our business, provided that doing so does not reduce protections available to a consumer under the contract.

39. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

40. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we have permanently waived our right to enforce it.

Similarly, exercising one contractual remedy does not prevent another remedy from being exercised where legally available.

41. ENTIRE AGREEMENT

These Terms, together with the product description and any policies or product-specific conditions expressly incorporated into the contract, constitute the agreement between you and Programming With Olly Ltd concerning the relevant purchase.

This provision does not exclude liability for fraudulent misrepresentation and does not prevent a consumer from relying upon pre-contract information which applicable law requires to form part of the contract.

42. GOVERNING LAW

These Terms and contracts between you and Programming With Olly Ltd are governed by the laws of England and Wales.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.

Consumers may bring proceedings in any court in which they are legally entitled to bring proceedings.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms or a contract with us.

43. COMPLAINTS

If you believe that we have failed to supply a product correctly or that a product does not conform to the contract, please contact:

programmingwitholly@outlook.com

Please provide your order number, the email address associated with the purchase and sufficient information for us to investigate the matter.

We may request relevant screenshots, error messages, technical information or other evidence where reasonably necessary to investigate a complaint.

Nothing in this complaints process prevents a consumer from exercising another remedy legally available to them.

44. CONTACT

Questions regarding these Terms should be sent to: