Digital Products, Cancellations and Refund Policy

Last updated: 4 October 2026

This policy applies to digital products supplied by Programming With Olly Ltd ("we", "us" or "our"), including software, downloadable files, licence keys, activation codes, digital resources and products supplied through or activated on an online account.

1. Digital Products

Our products are supplied digitally and are not physical goods. References to the "delivery" or "supply" of a product include, as applicable:

• sending a licence key, activation code, download link or digital file to the email address supplied with the order;

• making digital content available for download or access;

• activating, provisioning or enabling the customer's account;

• granting access to software, a platform, service or other digital content; or

• otherwise making the purchased digital product available to the customer.

The customer is responsible for ensuring that the email address and other information supplied when placing an order are accurate.

2. Immediate Supply and Cancellation Rights

Where a customer purchases digital content that is not supplied on a tangible medium, the customer will be asked at checkout to expressly consent to supply of the digital content beginning before expiry of the applicable 14-day cancellation period.

The customer will also be asked to expressly acknowledge that, once supply of the digital content begins following that consent, they will lose their statutory right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where the required consent and acknowledgement have been provided, supply may begin immediately.

Supply will be treated as having begun when, as applicable, we send or make available the digital product, licence key, activation code, download or access credentials, or activate or provision the purchased product on the customer's account.

Once supply has begun following the customer's express consent and acknowledgement, the customer will no longer have the statutory 14-day right to cancel merely because they have changed their mind.

Nothing in this policy excludes any cancellation right which the customer is legally entitled to exercise.

3. Change-of-Mind Refunds

Because our products are digital and may be capable of being accessed, copied, downloaded, activated or used immediately after supply, we do not ordinarily provide refunds for change of mind once supply has begun and the customer has validly agreed to immediate supply and acknowledged the consequent loss of their cancellation right.

This includes circumstances where:

• a licence or activation code has been issued;

• a download or digital resource has been made available;

• access credentials have been supplied;

• an account has been activated or provisioned;

• software or functionality has been enabled on an account; or

• the purchased digital content has otherwise been supplied or made accessible.

A customer's decision not to download, activate or use digital content after it has been properly supplied does not, by itself, entitle the customer to a refund.

4. Incorrect Customer Information

Customers are responsible for checking the information supplied when ordering, including their email address and account details.

Where we have correctly supplied a digital product to the email address or account specified by the customer when placing the order, an error made by the customer when entering those details does not automatically constitute a failure by us to supply the product.

Customers who believe they entered incorrect information should contact us as soon as possible at programmingwitholly@outlook.com. We will consider whether the product can reasonably and securely be reissued or transferred.

5. Faulty, Misdescribed or Non-Conforming Digital Content

Nothing in this policy excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted, including rights under the Consumer Rights Act 2015.

Digital content supplied to consumers must meet applicable statutory requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with its description.

If you believe that digital content supplied by us is faulty, materially misdescribed or otherwise does not conform to the contract, please contact programmingwitholly@outlook.com and provide:

• your name;

• order number;

• the email address associated with the purchase;

• the product concerned;

• a clear description of the alleged problem;

• relevant screenshots, error messages or other diagnostic information where reasonably available; and

• any other information reasonably required to investigate the issue.

Where applicable, we may investigate the reported issue and provide the remedy required by law. Depending upon the circumstances, this may include repair, replacement or, where the statutory requirements are satisfied, an appropriate price reduction or refund.

6. Compatibility and Customer Requirements

Customers should review the product description and any stated technical, system, software, hardware, browser, operating-system or compatibility requirements before purchasing.

Where compatibility requirements or other material technical requirements are clearly disclosed before purchase, the customer is responsible for determining whether their intended environment satisfies those requirements.

This does not affect any statutory right relating to digital content that is not as described, not of satisfactory quality or not fit for a particular purpose made known to and accepted by us where the relevant statutory requirements apply.

7. Duplicate Purchases and Exceptional Refunds

We may, at our discretion and without creating an obligation to do so in other cases, consider refund requests involving genuine duplicate purchases or other exceptional circumstances.

Any discretionary refund does not constitute an admission of liability and does not establish a precedent requiring us to provide the same remedy in another case.

This section does not limit any refund or remedy required by law.

8. Payment Disputes, Chargebacks and Section 75 Claims

Customers are encouraged to contact us at programmingwitholly@outlook.com before initiating a payment dispute so that we have an opportunity to investigate and, where appropriate, resolve the matter.

Initiating a chargeback, card dispute, Section 75 claim or other payment dispute does not itself cancel the underlying contract or determine whether a refund is legally due.

Where a payment dispute is raised, we may provide the relevant payment provider, card issuer, lender, dispute-resolution service or other authorised party with evidence reasonably necessary to demonstrate the transaction, the terms agreed and fulfilment of the order.

Such evidence may include, where applicable:

• order and transaction records;

• the product description applicable at the time of purchase;

• the terms and policies accepted at checkout;

• records of the customer's express consent to immediate digital supply;

• records of the customer's acknowledgement concerning loss of cancellation rights;

• timestamps and relevant technical transaction records;

• delivery records;

• emails showing delivery of licence keys, activation codes or access details;

• account creation or activation records;

• licence activation records;

• download, access or usage records; and

• relevant correspondence with the customer.

Where our records demonstrate that the product was correctly supplied in accordance with the contract, we reserve the right to contest a chargeback or payment dispute and submit appropriate evidence in support of our position.

Nothing in this section excludes, restricts or discourages the exercise of any statutory right available to the customer, including any rights that may arise under section 75 of the Consumer Credit Act 1974.

9. Fraud, Unauthorised Transactions and Misuse

If a customer believes that a payment was genuinely unauthorised or their account has been compromised, they should contact us and their payment provider promptly.

We reserve the right to suspend access to a digital product, licence or account where we reasonably suspect fraud, unlawful activity, unauthorised resale, licence abuse or a material breach of the applicable licence terms while the matter is investigated, where permitted by law and the applicable contract.

10. Refund Processing

Where we determine that a refund is due, whether under applicable law or voluntarily at our discretion, it will normally be made to the original payment method unless otherwise agreed or required by law.

Any statutory refund will be processed within the period required by applicable law.

11. Statutory Rights

Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy which cannot lawfully be excluded, restricted or modified.

Where any provision of this policy conflicts with a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.

12. Contact

For cancellation, digital product, technical or refund enquiries, please contact:

Programming With Olly Ltd
Email: programmingwitholly@outlook.com

Please include your order number and the email address associated with your purchase wherever possible.